Reference

Legal terms for your mpoid account

mpoid Legal sets out how account access, wallet records, personal data and policy requests are handled for customers in Indonesia.

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mpoid Legal terms for your mpoid account
CONTACT THE TEAM

Get help with a Legal request

A clear contact route matters when you need a correction, access clarification or copy of an account record. Our support path is available every day from 09:00 to 23:00 WIB through live chat and the contact form inside your account. Include your registered phone number and the subject of your request, but do not send a wallet PIN or password. We use those details to locate the right record, check whether a request concerns DANA, QRIS or another rail, and respond with the next required account step.

Team online

Live chat

Use live chat from your signed-in account between 09:00 and 23:00 WIB when you need help locating a Legal clause, checking an account restriction, or asking where to submit a data request. We may ask for your registered phone number, never your password or wallet PIN.

Contact form

The contact form suits detailed requests about data access, correction or policy wording. Select Legal, describe the account step involved, and add a receipt reference if your question concerns DANA, OVO, GoPay, QRIS, bank transfer or a virtual account.

Account help

If phone verification or a wallet status prevents you from opening the relevant policy page, use account help first. We can confirm the next step without requesting sensitive credentials and can direct a legal question to the appropriate support queue.

DATA AND RECORDS

How we handle your policy data

Legal handling is tied to the records needed to operate and protect your account. We separate sign-in credentials from support discussions, restrict account changes after verification, and retain transaction references long enough…

Account details

We use your registered phone number and account details to confirm that a Legal request comes from the correct account. Before changing contact data, we may require phone verification. This protects the account path while still giving you a practical way to request corrections.

Payment records

DANA, OVO, GoPay and QRIS references help us reconcile deposits or status checks with the account that made the request. Bank transfer and virtual account records are handled in the same manner. We do not ask you to share a wallet PIN.

Cookies

Cookies can keep your signed-in policy page and account language preference available during a session. You can remove or restrict them in your browser. If you do, the site may ask you to sign in again before showing account-linked Legal content.

Account security

We use account checks before changing phone details, payment status records or access settings. Keep your password private and contact us through the account help route if a sign-in looks unfamiliar. Support will not request your password, wallet PIN or one-time code.

Retention requests

Some records must remain available while they are needed for account reconciliation, dispute handling or legal obligations. If you want to ask what we retain or request a change, send the account reference through the Legal form so we can assess the request against the applicable jurisdiction.

Policy changes

When a Legal policy changes, we update the policy page and identify the relevant date or account action where needed. Check the Legal section before using a changed feature, and contact support from 09:00 to 23:00 WIB if you need the earlier wording explained.

Answers about mpoid Legal

These answers address the Legal questions we expect before an account is opened or a policy request is sent. They cover eligibility, personal data, payment records, cookies, account security and contact routes. If your circumstances need a specific decision, use the Legal form with your registered phone number and request details. We will assess the question under the rules that apply to your account location.

mpoid Legal covers account conditions, access rules, personal data, cookies, payment records, security checks and policy contact routes. For Indonesian accounts, eligibility depends on local law. The current notice is the place to check before opening the lobby or requesting a change to account details.

Access depends on local law and the jurisdiction connected with your account. We may ask for phone verification before account access is completed. If the service or a particular section is unavailable to you, contact support through live chat so we can explain the applicable access position.

You can ask about the account details and records associated with your registered phone number, including relevant payment references and support requests. Send the request through the Legal contact form. We may need account verification before sharing or changing information connected to your account.

DANA and QRIS references are used to match a payment status with the correct account and investigate a receipt question. OVO, GoPay, bank transfer and virtual account references follow the same account-record process. Never include a wallet PIN when sending a Legal request.

Open the contact form inside your account, select Legal, describe the incorrect detail and provide your registered phone number. We may request phone verification before making a change. If you cannot sign in, use account help and explain that the request concerns data correction.

Retention depends on why a record is needed, such as account reconciliation, dispute handling, security checks or legal obligations. We cannot provide one period for every record. Ask through the Legal form for a record-specific assessment, and include the relevant receipt or account reference.

Use live chat or the account contact form every day from 09:00 to 23:00 WIB. Select Legal and explain the clause or account step in question. We can route requests about access, cookies, data changes, security or DANA, OVO, GoPay and QRIS records.

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